Terms and Conditions for Gardeners West Green

These Terms and Conditions set out the basis on which gardening services are provided by Gardeners West Green. They are written to give customers a clear understanding of how bookings are made, how payments are handled, what happens if a visit is changed or cancelled, and how responsibilities are shared when work is carried out at a property. By requesting services, the customer agrees to be bound by these terms, which are intended to create a fair and practical arrangement for both parties.

Throughout these Terms, the expressions “we”, “us”, and “our” refer to Gardeners West Green, and “you” or “the customer” refer to the person or business requesting the gardening service. These conditions apply to all routine and one-off gardening work, including maintenance, clearing, pruning, lawn care, planting support, and related outdoor tasks, unless a separate written agreement states otherwise.

By accepting a quotation, confirming an appointment, or allowing work to begin, you confirm that you have read and accepted these terms in full. If any part of the service is unusual, urgent, or especially time-sensitive, additional written terms may be agreed in advance. In the event of any conflict between a specific written quotation and these general terms, the written quotation will usually take priority for the relevant matter only.

Booking Process

All bookings for gardeners in West Green are arranged through an initial enquiry, followed by a review of the requested work and, where needed, a discussion of the site, access, and the expected scope. A quotation or estimate may be provided before the service is confirmed. Estimates are based on the information available at the time and may change if the condition of the garden, the amount of work, or the access arrangements differ from what was originally described.

Once a booking is agreed, we will confirm the date, time, and nature of the work. For certain jobs, particularly where tools, materials, or multiple visits are involved, a deposit or written acceptance may be required before the date is reserved. It is the customer’s responsibility to ensure that the property is ready for work on the agreed day, including safe access to the garden, unlocked gates where necessary, and the availability of any required permissions.

We may need to reschedule a booking if weather conditions, staff availability, safety concerns, or circumstances beyond our control make it unreasonable or unsafe to proceed. In such cases, we will aim to offer an alternative appointment. Garden services are often dependent on seasonal conditions, and while every effort will be made to keep to the agreed schedule, exact timing cannot always be guaranteed. Arrival times may therefore be approximate unless a fixed time has been expressly agreed in writing.

Payments

Payment terms will be explained at the time of quotation or booking. Unless otherwise agreed, invoices are payable within the period stated on the invoice. Some services may require payment on completion, while others may require advance payment, especially where materials are purchased in advance or where the scope of work is significant. Accepted payment methods may vary, but the customer must ensure that funds are available and that payment is made in full by the due date.

If a quotation is based on an hourly rate, the final charge will reflect the time spent carrying out the work, along with any agreed materials or disposal charges. If the work expands beyond the original scope because of hidden issues, additional debris, difficult access, or customer-requested changes, further charges may apply. We will normally seek approval before carrying out any extra work that would materially affect the price, unless immediate action is needed for safety reasons or to prevent damage.

Late payments may result in reminders, suspension of future work, or recovery action where necessary. Any bank charges, collection costs, or reasonable expenses incurred in recovering overdue sums may be added to the amount owed, where permitted by law. We reserve the right to withhold further services until outstanding balances are cleared. Prices may be subject to change for future bookings, but confirmed services will be charged at the rate agreed for that booking, unless the scope changes.

Cancellations and Changes

Customers may cancel or amend a booking, but reasonable notice must be given. If sufficient notice is not provided, a cancellation charge may apply to reflect time reserved, travel arrangements made, or materials already purchased. Where a deposit has been paid, it may be non-refundable in whole or in part if cancellation occurs after preparation has started or if a slot cannot reasonably be reallocated.

We also reserve the right to cancel or postpone services where necessary for safety, severe weather, illness, equipment failure, or other events beyond our control. In such circumstances, we will try to notify the customer as early as possible and arrange a new date. Garden work can be affected by conditions such as frost, heavy rain, strong winds, or waterlogged ground, and some tasks may need to be delayed to prevent poor results or damage.

If the customer requests a change to the agreed work after the service has been booked, we may revise the quotation, timescale, or required resources. If a change significantly alters the nature of the job, a new booking may be required. Any cancelled work that has already been partly completed will be charged proportionately for labour, materials, and any waste handling that has already taken place.

Customer Responsibilities

The customer must ensure that the property is safe and suitable for the agreed work. This includes alerting us to any hazards such as uneven ground, concealed drains, loose paving, broken glass, contaminated materials, animals, unstable structures, or restricted access. If electricity, water, or other utilities are needed for the work and are provided by the customer, they must be safe and available for use. We may refuse or stop work if conditions are unsafe or if the service cannot be carried out properly.

The customer is also responsible for obtaining any necessary permissions, including landlord consent, leaseholder approval, or permission from a managing agent if the property is rented or shared. Where work may affect neighbouring land, fences, overhanging branches, or shared pathways, the customer should make sure appropriate permission exists before the service begins. We are not responsible for disputes arising from a customer’s failure to obtain consent or disclose relevant restrictions.

Children, pets, and vulnerable persons should be kept away from active work areas unless the customer has specifically arranged otherwise and it is safe to do so. The customer should also remove or secure items that could be damaged or interfere with the work, such as ornaments, furniture, tools, cables, or fragile planting. If we are required to move items in order to complete the service, we will do so with reasonable care, but at the customer’s risk unless we have specifically accepted responsibility in writing.

Waste Regulations and Disposal

Where a gardening service produces waste, including cuttings, branches, soil, turf, leaves, or general green waste, handling and disposal will be carried out in accordance with applicable UK waste regulations. Waste is not treated as abandoned simply because it is created during the job. It must be managed lawfully, and the customer should understand that not all waste can be left on site unless agreed in advance.

We may remove green waste from the property if this forms part of the agreed service or if the quotation specifically includes clearance or disposal. Where waste is taken away, we may use licensed disposal or recycling facilities, and any related fees may be included in the price or charged separately if stated beforehand. Mixed waste, hazardous waste, sharp objects, chemicals, or materials suspected of contamination may require special handling and may be refused if they fall outside the agreed service.

The customer must not ask us to dispose of waste in a way that is unlawful, unsafe, or environmentally improper. If waste has been stored in bags, bins, or piles before our arrival, we will only remove it if its condition and contents are consistent with the agreed service. We are not responsible for waste generated before the start of the job unless that waste has been clearly included in the quotation. Any additional loading, segregation, or disposal work arising from unexpected materials may be charged extra.

Liability

We will carry out services with reasonable skill and care. However, gardening and outdoor maintenance can involve natural variation, hidden defects, and pre-existing conditions that are outside our control. We are not liable for damage caused by factors such as unstable soil, pre-existing plant disease, poor drainage, concealed utility lines, underground obstructions, weather extremes, or the natural condition of living materials. Any advice provided is based on the conditions observed at the time and should not be treated as a guarantee of future growth, health, or appearance.

To the fullest extent permitted by law, our liability is limited to the direct loss or damage caused by our proven negligence or breach of contract. We are not responsible for indirect or consequential losses, including loss of profit, loss of enjoyment, or loss caused by delays, unless such liability cannot lawfully be excluded. Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded under UK law.

If any claim arises, the customer must notify us within a reasonable time and give us a fair opportunity to investigate. If damage is alleged, the customer should preserve the affected area or item where possible and provide clear details of the issue. We may inspect the site, request photographs, or seek further information before deciding whether any remedy is appropriate. Our total liability for any claim connected with a particular service will not exceed the amount paid for that service, except where law requires otherwise.

Materials, Plants, and Property Access

Where materials, plants, compost, fertiliser, or other items are supplied as part of the service, any stated specifications may be subject to seasonal availability. Substitutions of similar quality may be made if the original item cannot be obtained in time, provided the replacement remains reasonably suitable. Living plants are subject to natural variation and cannot be guaranteed to thrive in every setting, especially if soil, weather, watering, or maintenance conditions are outside our control after installation.

We may need access to water, power, parking, or storage space to complete the work efficiently. If access is restricted or delayed, this may affect timing and price. The customer should ensure that access routes are clear and that any gate codes, parking restrictions, or entry instructions are provided in good time. If we are unable to access the property at the agreed time, a wasted journey charge or call-out fee may apply where reasonable and lawful.

Any keys, access devices, or codes entrusted to us will be handled with care and used only for the purpose of completing the agreed service. We will not share access details with third parties unless necessary for the service or required by law. Once the work is complete, access arrangements will normally be returned or disabled in line with the agreed method of entry.

Complaints, Force Majeure, and Governing Law

If the customer is unhappy with any aspect of the service, the concern should be raised as soon as reasonably possible so that it can be reviewed. We may ask for details, photographs, or a chance to revisit the work if appropriate. Reasonable efforts will be made to resolve concerns fairly and promptly. No complaint will alter the payment obligation for work properly completed, although an agreed adjustment may be made where a genuine shortfall is identified.

We are not liable for any delay or failure to perform our obligations caused by events beyond our reasonable control, including severe weather, fire, flood, strikes, shortages, transport disruption, acts of government, or other unforeseen circumstances. Where such an event occurs, obligations affected by it will be suspended for the duration of the event, and the parties will work together in good faith to reschedule or adjust the service as needed.

These Terms and Conditions, and any dispute or claim arising from them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law provides otherwise. If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in force. Gardeners West Green may update these Terms from time to time, but any update will not affect confirmed bookings already agreed under a prior version unless required by law.